Privacy Policy

How your data is collected, stored and used on our website

By visiting this website you agree to the following privacy policy and which will allow us to you a seamless experience during your visit to our website. If you have any questions regarding the way we collect or use data, please visit our contact page under the website enquires section.

What data we collect

When you visit our website, we will collect some data about the following:

1. Your Internet Protocol (IP) address and the browser and operating system you are using.
2. Your name, email address, phone number and any comments or queries you leave when contacting Honey Cake Patisserie Ltd.
3. Where you visit on our website, where you entered our website from, what page you exit on and how long you are on each page.

Statistics & Analytics

We use an open source analytics software which allows us to monitor the statistics of our website to see how it performs in searches, the amount of visitors our website receives and to monitor the activity of visitors on our website.

During your visit, we monitor:

• Pages Viewed: This helps us analyze site usage statistics and understand user behavior.
• Browser user agent: we’ll use this for purposes like creating charts of views, most used browsers, etc.
• An anonymize string created from your ip address, For example, 888.888.888.888 > 888.888.888.000).
• An hashed string created from your ip address.

We do not store any personal information such as your full name, address, phone number or email address for analytics purposes.

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Submission Forms

Honey Cake Patisserie operate several submission forms on our website which are placed on our booking page and our contact page. These submission forms collect the following:

• Full Name
• Telephone Number
• Email Address
• Subject of email
• Message content of email

This information is collected for the following reasons:

• Provide you a physical service on visit to the patisserie
• Provide customer service relating to something on our website or a physical visit
• Resolve any potential issues you had

reCAPTCHA

ReCAPTCHA v3 (Invisible reCAPTCHA badge) has an Invisible reCaptcha badge that doesn’t require a user to check a box or answer challenge questions. Instead, verification happens by clicking on an existing button on the site or through a JavaScript. This method only prompts very suspicious traffic to solve a captcha.

reCAPTCHA collects and analyses the following:

• Typing patterns of the user
• The amount of mouse clicks a user has done on the site or touches on an app
• What language the user’s browser is using
• Google cookies that have been placed on the site
• The answers to question fields on the site
• CSS information
• Plug-ins installed on the browser

ReCAPTCHA v3 doesn’t rely on customers clicking checkboxes or pictures. Version 3 collects and analyzes the interactions a user has with a site to create a score. The final score indicates whether the activity is suspicious. This version is meant to decrease “user friction” by doing away with questions and create a seamless user experience.

Why we collect data

Improve your experience

We strive to provide a constant and high-quality experience when you visit our website. To do so, we take data about the devices you are using so we can best optimise our website to how our customers use it and provide the best user experience.

Offering physical services

We take information from our booking and hire submission forms so we can expect your visit and provide high-quality digital and physical services.

Resolving any issues

If our customers have any issues on our website or in person, we want to do what we can to improve so your future visits are seamless and enjoyable.

How we process data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our customers, in ensuring the security and integrity of https://www.honeycakepatisserie.co.uk/

Where your data is processed and stored

Honey Cake Patisserie processes all data on a shared cloud hosting server provided by Krystal Hosting. Krystal Hosting states “We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.”. Krystal Hosting are not able to access any website data unless permitted so by website administrators or employees with access to our server.

Once your data has been processed, it is not stored on the server and is sent via email to the respective recipient with the domain ending in @honeycakepatisserie.co.uk. Emails are stored on Google’s servers respectively as emails are managed through Gmail (Google’s Privacy Policy).

In the case that your submission fails, it will continue to be stored on the server till the webmaster has confirmed whether the submission is valid. In the event a submission fails, an email is sent to the webmaster containing the details you entered along with your IP address for moderation. If the submission breaches our terms of service, we will use the IP address provided to prevent access to our website and servers.

How we use data

We use data collected for the following reasons:

• Website Improvements
  • Using data collected by Google Analytics, Hotjar and any information sent via a submission form as a “website enquiry”, we will make necessary improvements and changes to our website.
• Preparing for a physical visit
  • When data is submitted to our booking and hiring forms, we will use and share the data with our front of house staff (in-house) that you have provided to prepare for physical visits to provide a high-quality experience, ensuring an appropriate table is given with any additional information noted for your visit.

How long we keep your data

Google Analytics

Google Analytics is set to delete data past 6 months of activity on our website, although data that is being used to make improvements may be deleted at a later date.

Submissions

Data submitted via email may be kept indefinitely however once your reservation/hire has passed, we will delete your submission and confirmation email.

Your Rights

You have the right to request:

• Information about how your personal data is processed
• A copy of that personal data
• That anything inaccurate in your personal data is corrected immediately

You can also:

• Raise an objection about how your personal data is processed
• Request that your personal data is erased if there is no longer a justification for it

Links to other websites

In some cases, we may link to other websites, such as TripAdvisor and other social media websites to promote Honey Cake Patisserie on other platforms. This privacy policy does not cover how your data is used on those other websites and we encourage visiting their respected privacy policies. We do not take responsibility for the content on other websites unless it is posted from an official Honey Cake Patisserie handle.